Refund policy

Returns and Refunds

Because products are made specifically to order, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selected by the customer

• Buyer’s remorse

• Preference changes after purchase

This does not affect your statutory rights under UK consumer law.

We will replace or refund products where:

• The item arrives damaged

• The item is defective

• The wrong item has been supplied

Claims must be submitted within 14 days of delivery and supported by photographs where requested.